17. Our Commitment to you We will arrange to provide you with the various services which form part of the holiday you book with us. Before your booking is confirmed and a contract comes into existence, we reserve the right to increase or decrease, and correct errors in advertised prices and to change any of the information. Changes will be made known to you at the time of booking. The prices we advertise are based on specially negotiated rates and fares A booking is not accepted until we issue an invoice. The date shown on the invoice is the date of booking. Please check the details on the invoice when you get it and if any details appear to be incorrect or incomplete, contact us or your Travel Agent immediately as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 10 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time-limits, but you must meet any costs involved in doing so. The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for the package holidays booked and for your repatriation in the event of our insolvency. We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority, 45-59 Kingsway London WC2B 6TE (ATOL no. 11234). When you buy an ATOL protected air inclusive holiday or flight from us you will receive a confirmation invoice from us (or via our authorised agent) confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Please note: Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme For further information, visit the ATOL website at www.atol.org.uk. We are a member of ABTA (ABTA no. V1661). When you buy a package holiday that isn’t covered under ATOL, protection is provided by way of a bond held by ABTA. You can contact ABTA – The Travel Association at: 30 Park Street, London SE1 9EQ, consumerprotection@abta.co.uk, 0203 758 8779, www.abta.co.uk for a copy of the guide to ABTA’s scheme of Financial Protection. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. 18. Jules Verne’s No Surcharge Guarantee All prices quoted on our website are calculated using dynamic rates of exchange as set by Jules Verne Ltd. Many services are typically paid in the currency of your holiday destination and pricing will fluctuate accordingly. Website guide prices can go up or down and we will give you the up- to-date price before you make booking, including the cost of any peak season supplements, fuel surcharges, upgrades or additional facilities which you have requested*. Once you have accepted this price and a booking has been made, the price is fully guaranteed and will not be subject to any surcharges. *See section 10 - Out of Date Range Services 19. Price does not Include Unless otherwise stated, your booking does not include visa fees, overseas airport taxes, overseas porterage, any government taxes or compulsory charges to be paid locally, (these will be communicated within your documentation, where such fees are known to us); taxes, levies or other compulsory charges that require payment by you, directly. Where possible, we will advise you of any local charges that may be due. Optional excursions or activities booked during your holiday are payable by you. Any sundry costs incurred by you in preparation for your holiday, including but not limited to insurance, vaccinations, screening and medical certifications are at your own cost. If you want to Change or Cancel your Holiday 20. Changes or Additions to your Holiday If you want to make changes to your holiday arrangements after the invoice has been issued, we will do our best to assist but it may not be possible. Changes will be subject to an administration charge of £50 per booking and payment of any further costs incurred as a result of the change. Costs are likely to increase, the closer to the departure date the changes are made. If we agree that you may change your booking to a holiday of lower value and then you cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking. Scheduled airlines normally regard name changes as a cancellation and rebooking, so any alteration may incur a 100% cancellation charge in respect of the air fare. Any changes to destination or routing may incur the loss of the original deposit collected. Date and name changes are permitted, subject to availability and the relevant charges imposed as per the airline’s own policies (details available on request). Any changes made may also result in additional charges due to an increase in airfare or charges imposed. Please note that aside from the transfer of a booking (see below) or the addition of any offers made by Jules Verne Ltd which were not requested at the time of booking, it will not be possible to make changes within 30 days of your You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice at least 7 days before departure. Both you and the new traveller are jointly liable for paying all costs we incur in making the transfer. Additionally, an administration scheduled departure date. 21. Transferring Bookings
charge will be made of £50 per person for requests made more than 61 days before departure, and £100 per person within 61 days. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply. 22. Cancelling your Holiday If you or anyone on your holiday booking decides to cancel the holiday, the lead name or their travel agent must notify us of the decision as soon as possible. A cancellation invoice will be sent within 7 days. If you do not receive this, please contact us immediately in order to prevent an increase in charges. Since we incur costs in cancelling your travel arrangements, the following scale of charges will be payable. Amendment charges are not refundable in the event of cancellation. References to the deposit include all sums paid or payable at the time of booking. Period prior to departure, notice of cancellation is received by us or your travel agent Cancellation charge per person cancelling Prior to 61 days: (in some cases sooner than 61 days – you will be informed at time of booking if this is the case) = loss of deposit, Please be aware that in some instances, airline ticketing deadlines may result in higher cancellation charges being applied to your booking. Similarly, hotels may charge a higher cancellation fee, and you may therefore be charged a higher amount than detailed above. Amendment and cancellation charges for bookings containing cruising elements will be applied in line with the cruise provider’s own booking conditions. These could be up to 100% of the total holiday cost and may vary between cruise providers. If you have taken advantage of an airline offer and paid a higher deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above. You may cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign, Commonwealth & Development Office. 60 – 42 days = 50% of total holiday cost, 41 – 33 days = 60% of total holiday cost, 32 – 15 days = 90% of total holiday cost, 14 days or less = 100% of total holiday cost Jules Verne flexible booking policy arrangements may differ from the term set out above. For further information please visit https:/ www.vjv.com/flexible-booking-policy/or speak to your Personal Travel Expert. It is important to enquire for full details of cancellation terms at the time of booking and cancellation. You must ensure that you have appropriate travel insurance in place for your needs. We would strongly recommend that this includes, but not be limited to, cover against loss of deposit Alternatively, you can change your plans with complete peace of mind. If your holiday is still 14 days away or more, you can seamlessly transfer to another small group tour. If you need to change you plans but you are not ready to decide where to go or when, simply choose a credit voucher and keep the freedom to travel when it suits you best. Your transfer or voucher will reflect the value of your holiday, less any non-refundable deposits or costs already incurred. Please note: The credit voucher must be redeemed against a new booking within 12 months of issue. 23. Website/Brochure Accuracy and cancellation fees. Flexibility, Redefined We rigorously check all holiday information to ensure it is correct to the best of our knowledge before being published. Product descriptions and facilities may change before and after you book as our marketing material is prepared well in advance. Please check the up-to-date position at the time of booking as service providers may wish to maintain or improve their facilities. Flight times, carriers and routes are given for guidance only as there may be changes and details will be shown on your final itinerary and e-tickets. Tour, excursion, cruise or safari itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year, events occurring in the destination or other situations beyond our control etc., may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long-term changes we will always endeavour to advise you prior to your departure. 24. Pricing Errors Whilst we make every effort to ensure the accuracy of the pricing information provided, regrettably errors may occasionally occur. We will endeavour to notify you at the time of booking of pricing errors (if we are then aware of the mistake), within 7 days of the time of booking or as soon as reasonably possible. If a booking is already in place, you will have the choice to continue with the chosen itinerary at the corrected price or amend to a different holiday. We reserve the right to cancel the booking if you do not wish to accept the price that applies to your holiday or any Flight timings, routings and days of operation shown on our website, in our brochures and/or detailed within your confirmation invoice are for guidance only and may be subject to change. They are set by airlines and are determined by various factors. Any changes to such arrangements are outside of our control. Airlines occasionally change the type of aircraft used on a particular flight without advance warning. We will advise you of any significant changes and any minor timing changes will be shown on your travel documentation, which you should quoted alternatives. 25. Flight Changes
check carefully when received. Any change in the identity of the airline, flight timings and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges, except where specified in these conditions. 26. If we Change or Cancel your Holiday Before your Departure We plan arrangements a long time in advance of your holiday using independent suppliers over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, occasionally, changes are significant. Examples of a significant change include: a change of accommodation to that of a lower category and/or price for the whole or a major part of your time away, a change of flight time of more than 12 hours, a change of UK departure airport (except between London airports), or a significant change of resort area. We do our best to avoid cancelling holidays, but we must reserve the right to do so and will only cancel your confirmed booking after you have made full payment where we are forced to do so as a result of ‘force majeure’ as defined below (see section 28 – Changes Due To Circumstances Beyond Our Control) or lack of minimum numbers. Please note, some of our holidays require a minimum number of participants to enable us to operate them. If the minimum number has not been reached, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason no later than 61 days prior to departure. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:- (a) accepting the changed arrangements (with any refunds that may be due to you for changes to a lower category of service); or (b) selecting an alternative holiday from us, of a similar standard to that originally booked if available. If this holiday is cheaper than the original, we will refund the price difference. You will be liable to us for any additional costs payable for the new arrangements; or (c) cancelling the booking or accepting our cancellation of the booking, in which case you will receive a full refund of all monies you have paid to us, within 14 days. If we have to make a significant change or cancel we will, where appropriate, pay you compensation as set out in the table below. Compensation entitlements will vary depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions: Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (i) we are forced to make a change or cancel as a result of unavoidable and extraordinary circumstances beyond our control, the consequences of which we could not have avoided even if all reasonable measures had been taken or (ii) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one. A change of flight time of less than 12 hours, airline (except where otherwise stated), type of aircraft (if advised) or destination airport will all be treated as minor changes. Period before departure within which a significant change or cancellation is notified to you or your travel agent. Compensation More than 60 days = NIL, 60 – 42 days = £20, 41 – 28 days = £30, 27 – 15 days =£40, 14 – 0 days = £50 27. Changes due to Circumstances Beyond our Control Except where otherwise expressly stated in these booking conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, “force majeure”. In these booking conditions, “force majeure” means any unavoidable and extraordinary circumstances beyond our control which we or the supplier of the service(s) in question could not have avoided, even if all reasonable measures had been taken. Such events may include but are not limited to, whether actual or threatened: war, riot, civil strife, terrorist activity and its consequences, industrial dispute, natural or nuclear disaster, adverse weather conditions; epidemics, pandemics or other outbreaks of illness, fire and any other situations which are outside our control. 28. Minimum Numbers Our tours are subject to a minimum number of participants for their operation. We will advise you at least 61 days before departure if minimum numbers have not been reached and as a direct result your tour has to be cancelled. You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost, or having a refund of monies paid. No compensation will be payable and we are unable to offer refunds of any associated costs i.e. visas etc. On Holiday 29. Flight Delays In your flight is delayed we will arrange for the following to be provided, whenever practical, and subject to the airport being able to cater for this:- over 4 hours, an appropriate meal, for delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible. However, this will depend on such factors as the expected length of delay, local availability of
For more information & to book online visit vjv.com or call us on 020 3993 2447 98
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